Document AI cut insurance intake effort by 80 percent
An insurer processed policy applications and claims by hand from scanned forms, emails and PDFs. Turnaround was measured in days and error rates were high.
80%
less manual effort
78%
faster processing
100%
field-level audit trail
Challenge
What was in the way
Dozens of document formats, handwritten fields, and a compliance requirement that every extracted value be traceable to its source.
Solution
What we built
Amazon Textract for extraction, Amazon Bedrock for classification and validation against policy rules, a human-in-the-loop review queue for low-confidence fields, and full lineage stored in Amazon DynamoDB.
AWS services
- Amazon Textract
- Amazon Bedrock
- AWS Step Functions
- Amazon DynamoDB
- Amazon Augmented AI
Client: Insurance provider. Delivered by our engineering teams.
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