Telecommunications
Telecom platforms that scale like the networks they run on.
Operators across our markets are becoming fintechs, content providers and enterprise IT companies at once, on networks that generated 240 billion dollars for Africa alone last year. The constraint is no longer the radio layer. It is how fast the data, billing and customer platforms behind it can change.
Sector practice
Delivered under our AWS AI, Data & Analytics, Migration and Modernization and DevOps Competencies.
What we hear
The pressures telecommunications leaders describe to us.
- Legacy BSS/OSS stacks that make every new bundle a multi-month project
- Customer care volumes that outgrow contact centres
- Network telemetry too large for on-premises analytics
- Fintech and enterprise lines of business that need cloud-native platforms
- Churn in a market where switching takes one SIM swap
Use cases
What we build for telecommunications on AWS.
Customer care agents
Voice and chat agents that handle bundle, billing and SIM queries with escalation.
AWS: Amazon Bedrock, Amazon Connect, Amazon Lex
Network and usage analytics
Streaming CDR and telemetry pipelines with anomaly detection.
AWS: Amazon Kinesis, Amazon MSK, Amazon OpenSearch Service
Churn and next-best-offer models
Propensity models fed from a unified customer data platform.
AWS: Amazon SageMaker, Amazon Personalize
BSS/OSS modernisation
Containerised, API-first replacements for billing and provisioning components.
AWS: Amazon EKS, Amazon API Gateway
CPaaS and developer platforms
Messaging, voice and payment APIs engineered for billions of events.
AWS: AWS Lambda, Amazon SQS, Amazon DynamoDB
Regulation and residency
Designed within the rules.
Lawful intercept, subscriber data localisation and sector licensing conditions shape what can move. We design hybrid architectures that keep regulated subscriber data in-country while analytics and AI run in the nearest AWS Region.
Services
How we deliver it.
Questions
Common questions
Can AWS handle our event volumes?
Operators in the region already run billions of messages a year on AWS-based platforms. We design for your peak hour first and prove it with load tests before cutover.
Next step
Talk to our telecommunications team.
We will share the relevant reference architecture, the compliance map for your country, and whether an AWS program could help offset the cost.